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adesso BLOG

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AI

The shortage of skilled workers has pushed IT managers to look for ways to automate processes. This is so they can reduce their employees’ workloads, while also aiming to increase user satisfaction. An increasingly popular option – especially in the IT and/or enterprise service management environment – is to use chatbots. This blog post will discuss the added value of ServiceNow’s chatbot solution, which is called Virtual Agent.

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Methodology

06.03.2023 By Arman Kohli

The SMO as a centre of excellence

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ITIL 4 (IT Infrastructure Library) is giving the term service management office (SMO) a new type of special importance. Its namesake, the project management office (PMO), is already widely known and established. But what are the differences between these management offices, and what are their respective advantages? I will be answering this very question in the following blog post.

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Industries

03.03.2023 By Zoe Holdt, Simon Bächle and Timo Hartmann

The energy sector – what will change in 2023?

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In 2023, the energy sector is once again facing significant changes. The German energy transition is pursuing the ambitious goal of increasing its share of electricity from renewable energies to at least 80 per cent by 2030. The German Renewable Energy Sources Act 2023 (Erneuerbare-Energien-Gesetz, EEG 2023) plays a decisive role in the implementation of this plan. And the advancing digitalisation in this area is also leading to changes in market communications. In this blog post, both aspects will be examined in greater detail.

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Inside adesso

02.03.2023 By Heike Willkomm and Teresa Schmitt

The power of knowledge: how effective learning creates successful change

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Change, transformation and transition are buzzwords that are being used with ever-greater frequency. But what do they mean? This blog post will highlight how important learning is for successful change and what constitutes successful learning concepts.

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Industries

Embedded insurance – that is, insurance that can be combined with the purchase of certain products – is something that everyone has certainly come across. But what does the term mean, what are the requirements and what opportunities and challenges are there for insurance providers. I will answer these questions in my blog post using an everyday example – buying a new coffee machine.

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Inside adesso

Companies have different hierarchical structures depending on how they are aligned – whether they are function-oriented or process-oriented. People prefer one of the two orientations depending on their personal view and inclination, which is also reflected in the different roles in the company. In this blog post, I have compiled a list of typical roles found in function-oriented companies and in process-oriented ones.

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AI

Imagine the following scenario: manufacturing companies see the suppliers’ stock levels in the system and can say exactly when the delivery will be made, and bottlenecks no longer exist because the required amounts of product have been (re)ordered with the help of predictive monitoring. This will be possible in the future – namely with a self-driving supply chain. I will present this concept in more detail in my blog post.

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Methodology

In a rapidly changing environment, where needs, markets and technologies are changing at an ever-increasing pace, it is important not to lose focus and to adapt to the speed of these changes. This jungle can be described using the acronym VUCA – which is short for volatility, uncertainty, complexity, ambiguity. In this blog post, we will explain exactly what this means and how to escape the VUCA world.

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