adesso BLOG

The insurance industry is facing profound change: outdated systems need to be modernised in order to meet the expectations of young, digitally savvy customers and to counter rising cost pressure. The use of AI and digital platforms plays a decisive role in this. But how can the transition from traditional mainframes to future-proof business platforms be achieved? I answer this question in my blog post.

At the end of February 2024, the International Association of Standardisation Organisations (IAF/ISO) decided to include the aspect of climate change and climate adaptation as a mandatory addition to the existing standard requirements in chapters 4.1 and 4.2. This blog post presents topics that may become relevant for companies in this context.

Imagine an insurance company decides to modernise its entire IT landscape. The technology is ready, the plans are drawn up, and yet the project encounters unexpected obstacles. The reason? No, not the poor preparation phase this time. The human factor. In this blog post, I highlight the human aspects of IT transformations in the German insurance industry and show why they often mean the difference between success and failure.

Now is the right time to get to grips with successful change management. No time? Artificial intelligence offers innovative solutions for change management and supports insurers in successfully mastering rapid change. This blog post offers practical application examples and valuable tips for implementation in your own insurance company.

In an increasingly complex and individualised world of healthcare, the demand for personalised solutions in health insurance is growing. The introduction of customised offers not only has the potential to increase customer satisfaction but also to optimise the entire customer journey. In this blog post, I explore how these individualised approaches are changing the interaction between insurance companies and policyholders and what impact they could have on the future of healthcare.

The digital transformation is fundamentally changing the energy sector. New technologies are not only optimising processes and business models but are also reshaping interaction with customers and enabling the development of sustainable energy sources. By using IT solutions, companies can increase their efficiency, improve customer service and make a contribution to climate protection. This blog post presents specific examples and applications that demonstrate the potential in the areas of digital utilities, customer centricity, platform transformation and new energy.

The emergence of Generative Artificial Intelligence (GenAI) has triggered a veritable hype in all sectors. The energy industry can also benefit from this. From automated document processing to grid optimisation - in my blog post, I show how GenAI can help master the challenges of the energy transition and digitalisation.

Process management is a crucial tool in the changing world of health insurance companies. In this blog post, I provide an insight into the basics of process management and introduce the data-driven approach of process mining. Find out how process mining is shaping the future of statutory health insurance companies, from structured standardisation to improved collaboration and secure legal compliance.

Many companies develop their products based solely on their own assumptions about the target groups. Ultimately, however, these fail because they offer no real benefits to their users. Focusing on the topic of digital health, I will explain how product discovery can be used to develop safe and successful applications that both offer people real added value and also meet the regulatory requirements in this blog post.