Privacy information

At this point we would like to give you an idea of how we understand data protection and to make transparent what happens to all the accumulated data. Furthermore you will be informed about your statutory rights with reference to the processing of these data.

An overview of data protection

At adesso Sweden, we do our utmost to deliver high quality and exceptional service, not only in terms of our products but also for you as a customer. Your personal data belongs to you, and taking good care of the personal data you share with us is of the utmost importance to us at adesso Sweden. We want you to feel confident that your data is safe with us and that you understand how we use it to offer you a better experience.

Contents of the Privacy Policy

adesso Sweden AB (company registration number 556654-8524. Stortorget 29, 211 34 Malmö. Email: dataprivacy@adesso-sweden.se) (in this Policy, “adesso Sweden”, “we” or “us”), is the data controller for the processing of the personal data we collect from you, and it is to us that you should turn with any questions and to exercise your rights. adesso Sweden performs all processing of personal data in accordance with applicable legislation. We care about your privacy and want to be transparent about how your personal data is processed.

We therefore ask you to take the time to read through our Personal Data Policy. This covers the following, among other things:

  • What types of personal data we collect and for what purposes.
  • When and how we may share personal data with other partners.
  • How long we store your personal data and for what purposes.
  • Your rights, including how you can access and update your personal data.

We have tried to make this Policy as simple as possible, but if you are unfamiliar with terms such as data controller or special categories of personal data, you can start by reading more about these and other terms under Key Terms.

Key Terms

Personal data: Personal data is any information that can be directly or indirectly attributed to a living natural person, such as name, personal identification number, order number, and IP number, if they can be linked to natural persons.

Data controller: The data controller is the entity that, alone or jointly with others, determines the purposes and means of the processing of personal data.

European Economic Area (EEA): EU member states plus Norway, Iceland, and Liechtenstein.

Online advertising: Marketing messages that you can see on the internet.

Sensitive categories of personal data: These are categories of personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

  • When you register for our newsletter

    In order for us to provide you with the newsletter, we collect the following personal data.

    • Email
    • First and last
    • Company name, if applicable
    When you search our website

    To help us improve your user experience and provide you with customized services, we may collect the following personal data.

    • Information about your browsing habits on our website.
    • Information about when you click on one of our ads, including those displayed on other partners' websites.
    • Information about how you access our digital services, including operating system, IP address, network identifier, and website information.
    • Your social preferences, such as interests and activities.

    The above is done through the use of external tools such as Google Analytics, Google Tag Manager, Google Ads, Facebook pixels, LinkedIn, Dealfront, and others. To learn more about their data collection and handling of information, please refer to the respective policies below:

    Google's Privacy Policy

    Facebook's Privacy Policy

    LinkedIn's Privacy Policy

    YouTube Privacy Policy

    Dealfront Privacy Policy

    HubSpot Privacy Policy

    When you contact us, when we contact you, or when you participate in campaigns, competitions, surveys, or other questionnaires about our services

    In order for us to contact you, respond to your inquiries, and administer competitions, campaigns, etc., we process the personal data listed below.

    • The personal data you provide when you contact us, e.g. via email, letter, telephone, or social media. We primarily collect the information we need to contact you, such as your name and email address.
    • Information about emails and other digital communications we send to you and that you open, including links in these that you click on.
    • Your feedback and contributions to customer surveys and questionnaires.
    • If you have been informed of this prior to the call, we may record telephone calls for training purposes when you contact us
    Other sources of personal data

    We may use personal data from other sources, such as specialist companies that provide information if this is necessary for us to administer a service you have requested.

    Personal data you provide about other individuals
    • When another person uses your personal data to contact us about a matter in which you are involved, we will use the personal data that person provides about you.
    • When you provide personal data about other individuals, you must be sure that these individuals consent to this and that you have permission to provide the data. Where appropriate, you should also ensure that they understand how their personal data may be used by us. Further information about the purposes for which we process your personal data can be found below under the heading “Use of your personal data.”

  • In addition to what has already been stated under the heading above, “Personal data we collect and for what purpose,” we use your personal data for the purposes described below. Please note that if you do not provide certain personal data to us, it may prevent us from providing you with the products and services you desire or prevent us from entering into agreements with you regarding such products or services.

    To provide products and services at your request

    We need to process your personal data to provide you with the products or services you wish to purchase or request.

    To manage and improve our products, services, and daily operations

    We use personal data to manage and improve our products, websites, customer loyalty programs, and other services. We monitor how our services are used in order to protect your personal data, detect and prevent fraud, other crimes, and misuse of services. This helps us to ensure that you can use our services safely. We may use personal data to conduct market research, internal surveys, and development, and to develop and improve our product range, services, IT systems, security, know-how, and the way we communicate with you.

    To contact and interact with you

    We always want to improve our service to you. When you contact us, for example via email, letter, telephone, or social media, we may therefore use personal data to help you with clarifications or assistance. We need to process your personal data in order to manage campaigns and competitions you choose to participate in, including those we run with our suppliers and partners. For example, in the event that you win a prize. We may invite you to participate in customer surveys, questionnaires, and other market research activities organized by us or by another partner on our behalf.

    To provide marketing and customized marketing to you

    We use your personal data to provide you with marketing and offers and, based on the personal data you provide, to tailor marketing through profiling so that you receive offers that are relevant to you. You can read more about how we use your data for marketing and your rights below in the section “Marketing communications.”

  • We want to ensure that all marketing communications related to our products and services from our suppliers and partners, including online advertising, are relevant to your interests. To do this, we may use your personal data by analyzing your previous purchases, browsing habits, and search settings when using our website. We may therefore use profiling to identify the products, services, and information you may be most interested in. This allows us to tailor our communications to make them more relevant and interesting to you. You can read more about how we collect information via your browser in our cookie policy.

    We would like to send you relevant offers and news about our products and services. We may therefore contact you with marketing communications via email, direct mail, and telephone. We may also send you information about our partners' products and services that we believe may be of interest to you. We will only do this if you have previously agreed to receive such marketing communications. If you do not wish to receive marketing from us, you can opt out at any time by using the unsubscribe link provided in all offers we send you via email or by contacting us using the contact details at the bottom of this policy. Of course, the choice is yours, but if you indicate that you do not wish to receive marketing information from us, this will prevent you from receiving great offers and promotions that may be of interest to you.

  • In order to improve our products and services, we would like to hear your opinions. We may therefore contact you for market research purposes. You always have the option to choose whether or not you want to participate, or continue to participate, in our market research. We may take your responses to market research regarding the products and services we offer into account in order to offer you products and services that better meet your needs as a customer.

  • In order to provide the products and services you have purchased, we may need to share your personal data with our subcontractors and partners. These include, among others, transport companies and IT suppliers. We only share personal data with these subcontractors and partners to the extent necessary for our suppliers and partners to provide their services to you and us, and they only have access to the personal data that is necessary.

    In the event that we transfer personal data to a supplier who is our personal data processor, we always enter into the necessary agreements to ensure that we retain control over the personal data and that it is handled lawfully and with the utmost security by our personal data processor.

    In order to develop our business and provide you with better targeted information, services, and offers, we use partners who work with compiling information, market analysis, market research, and marketing. To do this, we share certain personal data with these partners.

    In order to administer our business, we use various IT services and IT systems. Some of these store and process personal data. For services that are installed with our supplier, or that consist of a cloud service, we transfer personal data to them. We do not sell your personal data to third parties.

  • We understand the importance of protecting and managing your personal data. We take appropriate security measures to protect your personal data from loss or unauthorized access, use, alteration, or disclosure. We work continuously with “built-in data protection and data protection by default.” We would also like to remind you that the security of your personal data may also depend on you. For example, when we have given you the choice, or when you have chosen a password to access certain services, it is your responsibility to keep this password secret.

    We continuously train our staff in data protection issues, and our employees also have strict instructions to handle all personal data in accordance with applicable personal data legislation. At adesso Sweden AB, we have a Privacy Manager who has overall responsibility for personal data management within the company. If you would like to get in touch with our Privacy Manager, you can contact them at dataprivacy@adesso-sweden.se.

  • The personal data we collect from you may be transferred to or stored at a destination outside the European Economic Area (“EEA”). It may also be processed by organizations operating outside the EEA that work with us or for one of our suppliers. If this happens, we will ensure that your personal data is adequately protected and processed in accordance with this Policy. Protection includes, but is not limited to, appropriate contractual clauses such as standard contractual clauses approved by the European Commission and other appropriate security measures. We may also conduct impact assessments to ensure that security has been thoroughly investigated. Data may typically be stored in data centers located in, for example, the United States, in cases where systems or technologies are provided via, for example, Microsoft, Amazon Web Services, Google, Hubspot, etc., and no equivalent counterpart exists within the EEA.

    For more information about our safeguards for third-country transfers, or to obtain information about whether your data is affected, please contact us at dataprivacy@adesso-sweden.se.

  • We only store your personal data for as long as is necessary for the purposes set out in this Policy, and we also comply with industry best practice and existing recommendations and guidelines. Personal data will only be used for the purposes set out in this Personal Data Policy and/or to fulfill legal and administrative obligations. After that, we will securely delete your personal data. However, the same personal data may be stored in several different places for different purposes. This means that we may delete data from one system when it is no longer needed there, while the data may continue to be stored in another system if the purpose remains for that particular system. If data is needed after this period for analytical, historical, or other legitimate commercial purposes, we will take appropriate measures to anonymize this data so that it no longer constitutes personal data.

    If you have registered to receive our newsletter, we will process the data necessary to administer this for as long as you do not unsubscribe from the newsletter or notify us that you no longer wish to receive it, or otherwise for three years from the date you placed an order. You can unsubscribe from the newsletter at any time.

    If you are a former customer of ours, we will store the personal data we need to continue to contact you with marketing communications for as long as you have an active customer relationship with us. We consider you to have an active customer relationship with us if you have purchased products or services from us in the last three years and have not otherwise unsubscribed from receiving marketing communications from us. You can unsubscribe from receiving marketing communications from us at any time.

    We are required by law to record and retain certain information that constitutes accounting information. We must therefore store this information for approximately seven years.

  • Cookies are small data files that allow a website to collect and store a range of information on your desktop computer, laptop, or mobile device. Cookies help us provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. You can change your cookie settings at any time at the bottom of this page, under “Cookies and privacy settings.”

  • Our websites may contain links to websites operated by other organizations that have their own privacy policies. Please be sure to carefully review the terms and conditions and privacy policy before submitting personal information on another organization's website, as we are not responsible for other organizations' websites.

  • Our websites may contain features linked to social media such as Facebook, Instagram, LinkedIn, and YouTube, which have their own privacy policies. Please ensure that you carefully read their terms and conditions and privacy policies before submitting any personal data, as we do not accept any responsibility for these features.

  • Right to withdraw consent

    In cases where processing is based on your consent, you have the right to withdraw this consent at any time by contacting us.

    Right of access

    You have the right to obtain a copy of the personal data we hold about you. You can write to us and request a copy of other personal data we hold about you.

    Please include information that will help us identify and locate your personal data. Access to your data will be provided free of charge. However, if you require additional copies, we may charge a reasonable administrative fee.

    Right to rectification, erasure, restriction, and right to object to processing

    We want to ensure that the personal data we hold about you is accurate and up to date. If any information we hold is incorrect, please let us know. You can request that your personal data be corrected at any time. You have the right to have your personal data deleted, for example, if it is no longer needed for the purpose, or if the processing is based on your consent and you withdraw this consent. You also have the right, under certain conditions, to request restriction of the processing of your personal data and to object at any time to the processing of your personal data if the legal basis for the processing is a public interest or a balancing of interests, and when your personal data is processed for the purpose of sending you direct marketing. We will update and delete your data, except where we have the right to continue processing it for legitimate purposes.

    Right to data portability

    If it is technically possible and the legal basis for the processing of your personal data is consent or that the processing has been necessary to fulfill a contract, you have the right, under certain conditions, to obtain this personal data and the right to transfer it to another data controller.

    Contact and complaints

    You can also contact us if you have any complaints about how we collect, store, and use your personal data. We strive to resolve any complaints, but if you are dissatisfied with our response, you can contact your local supervisory authority with your complaints https://www.imy.se/.

    Please submit your requests or complaints in writing to our legal department or our Privacy Manager:

    Address: adesso Sweden AB, Att: Privacy Manager, Stortorget 29, 211 34 Malmö.

    E-mail: dataprivacy@adesso-sweden.se

    Please note that we may ask you to confirm your identity before we process your requests or complaints. We may also ask you for more information to ensure that you are authorized to make requests or complaints when you contact us on behalf of someone else.

    Right to withdraw consent

    In cases where processing is based on your consent, you have the right to withdraw this at any time by contacting us. Right of access You have the right to obtain a copy of the personal data we hold about you. You can write to us and request a copy of other personal data we hold about you. Please include information that can help us identify and locate your personal data. Access to your data will be provided free of charge. However, if you request additional copies, we may charge a reasonable administrative fee. Right to rectification, erasure, restriction, and right to object to processing We want to ensure that the personal data we hold about you is accurate and up to date. If any information we have is incorrect, please let us know. You can request that your personal data be corrected at any time. You have the right to have your personal data deleted, for example, if it is no longer needed for the purpose, or if the processing is based on your consent and you withdraw it. You also have the right, under certain conditions, to request restriction of the processing of your personal data and to object at any time to the processing of your personal data if the legal basis for the processing is a public interest or a balancing of interests, and when your personal data is processed for the purpose of sending you direct marketing. We will update and delete your data, except where we have the right to continue processing it for legitimate purposes. Right to data portability If it is technically possible and the legal basis for the processing of your personal data is consent or that the processing has been necessary to fulfill a contract, you have the right, under certain conditions, to obtain this personal data and the right to transfer it to another data controller. Contact and complaints You can also contact us if you have any complaints about how we collect, store, and use your personal data. We strive to resolve any complaints, but if you are dissatisfied with our response, you can contact your local supervisory authority with your complaints https://www.imy.se/. Please submit your requests or complaints in writing to our legal department or Privacy Manager: Address: adesso Sweden AB, Att: Privacy Manager, Stortorget 29, 211 34 Malmö. Email: dataprivacy@adesso-sweden.se Please note that we may ask you to confirm your identity before we handle your requests or complaints. We may also ask you for more information to ensure that you are authorized to make requests or complaints when you contact us on behalf of someone else.

  • We will only collect and use your personal data if at least one of the following criteria is met:

    • We have your consent;

    Example: Newsletter

    You give us permission to process your personal data in connection with sending out newsletters.

    Example: Contact with sales, support, or other functions

    If you contact support, your personal data will be processed in order to handle the matter.

    Please note that when the legal basis for the processing of personal data is your consent, you have the right to withdraw this consent at any time without affecting the lawfulness of the processing that took place before the consent was withdrawn. However, if you withdraw your consent, we may no longer be able to provide a certain service to you.

    • It is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract;

    Example: To provide products or services you request

    We need to process your personal data to manage your account or order, provide you with products or services you wish to purchase, or assist you with orders or repurchases you request.

    • It is necessary for us to comply with legal obligations;

    Example: Sharing personal data with authorities

    In cases where authorities request that personal data be shared, we will investigate and decide on a case-by-case basis whether or not the personal data should be shared with the authorities.

    • It is in our or a third party's legitimate interest and does not override your interests or rights.

    Example: To better tailor our offers to you

    We may use your personal data to better understand your interests and try to predict which other products, services, and information you may be most interested in. This allows us to tailor our communications to make them more relevant and interesting to you.

    In cases where we need to process special categories of personal data, such as health data for medical reasons, we will only do so if one or more of the following additional conditions apply. For example, we have your explicit consent; it is necessary to protect your or another individual's vital interests and/or you are mentally and legally incapable of giving consent; it is necessary to establish, exercise, or defend our legal rights; or it is necessary in the public interest.

  • This Policy replaces all previous versions. We may change the Policy at any time, so please check our website regularly for updates. In the event of significant changes, we will clearly inform you of this on our website, including, if we deem it appropriate, by sending you an electronic message about the changes to the Privacy Policy.

Last updated: January 2026

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