adesso BLOG

Occupational pension schemes, mainly provided through insurance companies and pension providers, are growing in importance. Employers are prime customers for these products, which is why effective business experience management is vital to meeting their expectations. In my blog post, I explain what business experience management is and how it affects employer satisfaction.

Employees have the right to request deferred compensation in order to fund their pension plan. The draft version of the 2024 Social Security Computation Regulation (Sozialversicherungs-Rechengrößenverordnung 2024) provides for a significant increase of the income threshold for the year 2024. What implications does this have for company pension schemes? What challenges do companies, employees, insurance companies and pension providers face? And how can they be overcome? I will answer these questions in my blog post.

The German government passed a bill to increase the pace of digitalisation in the health care system on 9 August 2023. The bill set outs the opt-out procedure for the electronic patient record and e-prescription (eRezept). In this blog post, I will describe the situation as it now stands along with the related challenges in this area.

Vast amounts of information and documents are generated in today’s digital world. Being able to process this information quickly and efficiently is vital for business success. Document Understanding can be used to categorise and analyse various documents such as contracts, invoices and forms as well as extract relevant information from them. I will explain exactly what this looks like in this blog post.

Quadient surprisingly announced that maintenance and further development of the customer communication management (CCM) system DOPiX would be discontinued in the next two to three years. A large portion of the German insurance industry is affected by this, with many providers forced to revise how they communicate with customers and modernise their processes as a result.

In a world where your customers are constantly connected and have access to a wealth of information and options, it is more important than ever to choose the right technology platforms to optimise interactions. This blog post will show how insurance providers can increase their efficiency and boost sales by choosing the right platforms.

Personalised customer experiences have become a must for businesses and artificial intelligence (AI) can help them reach a whole new level. By customising their customer approach, implementing efficient support solutions and developing targeted marketing strategies, companies can use AI to redesign and improve their customer interactions.

Having strong relationships with customers is indispensable for insurance companies in a highly competitive market. The use of artificial intelligence (AI) and modern business relationship management (BRM) systems opens up new opportunities to provide more effective support to brokers and increase customer satisfaction. In this blog post, I will explore two current trends – AI-driven dialogue systems and hyper-personalised customer experiences – and explain how they are revolutionising the sale of insurance.

Digitalisation has transformed the insurance industry, and companies need to develop a true omnichannel strategy to remain competitive. And that is what we will discuss today in part two of our five-part series for insurance providers. This blog post will explain the key foundations for success that keep customers happy and insurance providers competitive.