adesso BLOG

Quadient surprisingly announced that maintenance and further development of the customer communication management (CCM) system DOPiX would be discontinued in the next two to three years. A large portion of the German insurance industry is affected by this, with many providers forced to revise how they communicate with customers and modernise their processes as a result.

In a world where your customers are constantly connected and have access to a wealth of information and options, it is more important than ever to choose the right technology platforms to optimise interactions. This blog post will show how insurance providers can increase their efficiency and boost sales by choosing the right platforms.

Personalised customer experiences have become a must for businesses and artificial intelligence (AI) can help them reach a whole new level. By customising their customer approach, implementing efficient support solutions and developing targeted marketing strategies, companies can use AI to redesign and improve their customer interactions.

Having strong relationships with customers is indispensable for insurance companies in a highly competitive market. The use of artificial intelligence (AI) and modern business relationship management (BRM) systems opens up new opportunities to provide more effective support to brokers and increase customer satisfaction. In this blog post, I will explore two current trends – AI-driven dialogue systems and hyper-personalised customer experiences – and explain how they are revolutionising the sale of insurance.

Digitalisation has transformed the insurance industry, and companies need to develop a true omnichannel strategy to remain competitive. And that is what we will discuss today in part two of our five-part series for insurance providers. This blog post will explain the key foundations for success that keep customers happy and insurance providers competitive.

How can insurance companies stay competitive and grow their business in the digital world? One way to do this is by providing an unbeatable customer experience. In this five-part blog series, we will show you how insurance providers are extracting the greatest opportunities from the customer experience and achieving real success.

In the past, companies bought their software (for example, on CD-ROM) and installed it locally. These days, however, applications can be obtained directly from the cloud as software as a service (SaaS). In my blog post, I will answer the questions of where the data protection risks lie in this context and what the relevant security aspects are.

The technology concerning robotic process automation (RPA) has great potential for the insurance industry and is already being used in various areas. However, its success has often not lived up to expectations. RPA providers have since reacted to this and added significant components to their products. In my blog post, I will show you why using RPA is now truly worthwhile.

In the first part of our blog series on ‘Agile scaling and the challenges that come with it’, we took a closer look at the demand for agile scaling and the associated challenges that need to be overcome in order to generate added value for an organisation. In this next part, we will focus on the challenges that come with agile scaling.