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AI

23.09.2022 By Marc Mezger

A brief introduction to explainable AI

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In my blog post, I will be exploring the topic of explainable AI in more detail and demonstrating why this technology will be critical for the acceptance of machine and deep learning applications and to the future as well.

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Methodology

In previous blog posts (see below), we provided the essential facts about agile software development. Agility can help us solve complex problems, especially when operationalisation is not done in a dogmatic way. Today, we will be looking at the interplay between agility and ambidexterity.

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Industries

21.09.2022 By Lars Zimmermann , Georg Benhöfer and Stephen Lorenzen

Reducing gas consumption in the energy sector

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In July 2022, an amendment to the Energy Industry Act (Energiewirtschaftsgesetz, EnWG) laid the groundwork for reducing gas consumption in the electricity sector, this being done in the backdrop of an impending natural gas shortage. Sections 50a to 50e of the Act seek to increase the amount of electricity generated with coal and oil, while Sections 50f to 50h introduce measures to reduce the amount of electricity produced using gas and increase flexibility in gas supplies. But how can this be achieved?

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Digital Experience

20.09.2022 By Dominique Kompch and Laura Schöning

Self-service portals for the energy sector

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The energy sector is in a constant state of cultural change. The driving force behind this change is the digital transformation of the entire energy market from power generation to billing, which also encompasses the megatrend of e-mobility. In addition, customers now expect a comprehensive customer experience across all touchpoints. Self-service portals are one way to deliver the seamless, end-to-end support they demand.

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Industries

19.09.2022 By Jan Jungnitsch and Ann-Kathrin Bendig

Data-driven insurance - data culture and data-driven mindset

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Data-driven insurance (DDI) is not only about data; it is also about people. When you consider the valuable role played by employees at an insurance company, a traditional change management process is simply not enough anymore. In making the transition to become a data-driven insurance company, they need to create a new awareness for a data culture that affects everyone at the company.

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Methodology

In my last blog post, I summarised why a company should have a mission statement, my understanding of it and how you can use key questions to develop such a mission statement. Now it is a matter of operationalising the mission – in other words, taking specific action without losing focus. This is where the objectives and key results (OKRs) come into play. I will describe what all this is about in my blog post.

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Methodology

15.09.2022 By Daniel Sorna, Alexey Shmelkin and Ibrahim Kizilarslan

Using low-code to bring shadow IT to light

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Low-code is an intuitive, visual approach to modern software development that minimises the amount of effort needed for programming and speeds up the development process. But how can the potential of low-code be fully exploited and what role do citizen developers play in this context? We will answer these questions in our blog post.

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Industries

14.09.2022 By Lukas Böning and Jean-Pierre Dettmer

The metaverse as an opportunity to digitalise the lottery experience

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The metaverse has been made possible thanks to the ever-growing role digitalisation plays in our lives. It allows lotteries to start the necessary process of attracting younger customers through the use of AI by activating previously unknown emotions and through personalised customer contact. We explain what this looks like in detail in our blog post.

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Methodology

13.09.2022 By Eva-Maria Kynast

Navigation for your website

Picture Eva-Maria Kynast

Do you remember when we did not have navigation devices? We would chart the route on a map or an atlas, but did not always end up where we wanted to go. Thankfully we now have services such as Google Maps. In most cases, we are shown many different route options, since there are many ways to reach your destination. This is the same case with websites. In this blog post, I would like to show you what different types of site navigation there are and what things you need to consider to ensure that your customers do not end up on another site.

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